Shipping Policy

Shipping Policy

We aim to get your Women of the Well order to you as quickly as possible. Below you'll find all the information you need about our shipping options and delivery times.

Order Processing

All orders are processed within 1–3 business days of payment being received. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Australian Shipping

Shipping Method Cost Estimated Delivery
Standard Shipping $15.00 AUD 3–7 business days
Express Shipping $20.00 AUD 1–3 business days

International Shipping

Shipping Method Cost Estimated Delivery
International Standard $30.00 AUD 7–21 business days
International Express $50.00 AUD 3–7 business days

Important Notes

  • Delivery times are estimates only and may vary due to carrier delays, customs processing, or busy periods.
  • We ship from Australia — international delivery times begin once your order leaves our warehouse.
  • We are not responsible for any customs duties, taxes, or import fees that may apply to international orders. These are the responsibility of the recipient.
  • We are not liable for delays caused by customs or circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you'll receive an email with your tracking number. You can use this to track your parcel directly with the carrier.

Lost or Delayed Parcels

If your order hasn't arrived within the estimated timeframe, please contact us at [your email address] and we'll do our best to help resolve the issue.

Contact Us

For any shipping enquiries, please get in touch:

Women of the Well
Email: [your email address]
Phone: [your phone number]

This Shipping Policy is effective as of March 2026.

Mary Top and Mary Deng's journey began in South Sudan, carried them through refugee camps in Ethiopia, and eventually brought them home to Ballarat. As migrants in a new country, they quickly understood what it meant to feel unseen — to have skills, dreams, and so much to offer, yet struggle to find their place.

So they created their own.

Starting with a sewing machine in their garage, Mary and Mary began crafting something beautiful. Not just aprons and handmade treasures, but a space where women like them could thrive. Where heritage isn't hidden but celebrated. Where every stitch carries a story of resilience, hope, and the unshakeable belief that together, anything is possible.

“We refused to be invisible. And now we're helping others shine.” — Mary Top & Mary Deng

Today, they're not just business owners. They're mentors, dreamers, and proof that your past doesn't define your future — it enriches it.

When you step into Women of the Well, you're not just meeting two entrepreneurs. You're meeting two women who refused to be invisible, and who are now helping others do the same.

Every piece you purchase carries that spirit with it — a thread of resilience, a stitch of hope, and a celebration of where we come from and where we're going.

Welcome to our story. We're so glad you're here.

Have a question or just want to say hello? We'd love to hear from you — reach out at info@thewomenofthewell.com.au.