FAQ

Frequently Asked Questions

Can't find what you're looking for? Email us at info@thewomenofthewell.com.au and we'll be happy to help.

How do I place an order?

Simply browse our store, select your items and size, and click Add to Cart. When you're ready, head to checkout and follow the prompts to complete your purchase. You'll receive an order confirmation email once your order is placed.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout. All transactions are processed securely.

How much does shipping cost?

We offer the following shipping options:

🇦🇺 Australian Standard — $15.00 AUD (3–7 business days)
🇦🇺 Australian Express — $20.00 AUD (1–3 business days)
🌏 International Standard — $30.00 AUD (7–21 business days)
🌏 International Express — $50.00 AUD (3–7 business days)

How long will it take to receive my order?

Orders are processed within 1–3 business days. Delivery times depend on your chosen shipping method. Once dispatched, you'll receive a tracking number via email so you can follow your parcel's journey.

Can I return or exchange my order?

Yes! We accept returns within 14 days of receiving your order, provided items are unused, unworn, and in original packaging with tags attached. Please contact us at info@thewomenofthewell.com.au to initiate a return. See our full Return Policy for details.

How do I find my size?

We have a detailed Size Guide to help you find the perfect fit. If you're still unsure, feel free to reach out and we'll help you choose the right size for your measurements.

How do I care for my garments?

Each garment has a care label inside with specific instructions. For general guidance, visit our Care Guide. We recommend washing on a gentle or cold cycle and air drying where possible to extend the life of your pieces.

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible at info@thewomenofthewell.com.au if you need to make a change. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been dispatched.

What if I received a faulty or incorrect item?

We're so sorry if this has happened! Please contact us immediately at info@thewomenofthewell.com.au with your order number and a photo of the item, and we'll arrange a replacement or full refund at no cost to you.

Do you ship internationally?

Yes, we ship worldwide! International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Delivery times vary by destination.

How can I contact you?

We'd love to hear from you! Reach out to Mary and the team at info@thewomenofthewell.com.au and we'll get back to you as soon as possible.

Mary Top and Mary Deng's journey began in South Sudan, carried them through refugee camps in Ethiopia, and eventually brought them home to Ballarat. As migrants in a new country, they quickly understood what it meant to feel unseen — to have skills, dreams, and so much to offer, yet struggle to find their place.

So they created their own.

Starting with a sewing machine in their garage, Mary and Mary began crafting something beautiful. Not just aprons and handmade treasures, but a space where women like them could thrive. Where heritage isn't hidden but celebrated. Where every stitch carries a story of resilience, hope, and the unshakeable belief that together, anything is possible.

“We refused to be invisible. And now we're helping others shine.” — Mary Top & Mary Deng

Today, they're not just business owners. They're mentors, dreamers, and proof that your past doesn't define your future — it enriches it.

When you step into Women of the Well, you're not just meeting two entrepreneurs. You're meeting two women who refused to be invisible, and who are now helping others do the same.

Every piece you purchase carries that spirit with it — a thread of resilience, a stitch of hope, and a celebration of where we come from and where we're going.

Welcome to our story. We're so glad you're here.

Have a question or just want to say hello? We'd love to hear from you — reach out at info@thewomenofthewell.com.au.